I just want to thank you for all your help dealing with Verizon. You were great. Before you took over I spend numerous hours trying to resolve the billing issues and didn’t get very far. You accomplished more over the period of two months, than I was able to over a six month period. You not only saved me money, but also aggravation and time. After initial orientation you took it over and didn’t take up my time, keeping me in the loop with updates on your progress. I’m certain that without your help we wouldn’t be able to resolve Verizon’s overcharges. Thanks again.